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- The player had disputed this, stating that he had continued playing for several hours after completing the nadprogram wagering.
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Despite having raised the issue multiple times, the casino maintained there was w istocie irregularity and did not resolve the kłopot. The complaint państwa eventually rejected due to the player’s non-communication. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks. The Complaints Team acknowledged the delay and advised her owo wait for the processing period, which could take up to czternaście days. After this period, due to a lack of response from her, the complaint was closed.
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The player from France requested a withdrawal after winning but państwa told jest to first meet wagering requirement. After meeting the requirement, the player’s withdrawal has been pending for a day, despite the casino promising instant withdrawals. The complaint państwa spin offers resolved as the player’s withdrawal arrived. The player from Georgia had reported an issue with a withdrawal request and an unexpected account closure. He hadn’t requested the closure and had received conflicting reasons from the casino for the action. Despite the account closure, he had been notified that his withdrawal państwa approved but hadn’t received any funds.
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The player had claimed that he did not exceed the maximum bet limit while the nadprogram państwa active. However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked to provide further information regarding these bets, but they had not responded. The player państwa asked to obtain the full history from the casino so that the situation could be further investigated. The player from Greece had requested a withdrawal prior owo submitting this complaint.
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As the player acknowledged that the phone bill was in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness to provide evidence of her claims. Therefore, the complaint was not upheld, and the case was closed.
